Our goal is not only to meet, but surpass our client's expectation. It is the driving force behind our commitment to provide knowledgeable and well-trained tour guides as well as a skilled management team to back them up. We are 100% committed to supporting our business-to-business (B2B) customers as knowledge workers, inbound destination managers and tour operations specialists.

Professional Approach

Our professional approach to administration and operations management gives you ready access to the productive capacity, wide network and unlimited resources you need to support your entire step-on guide and receptive tour needs abroad. We manage your requirements through a responsive management team that works closely with you to ensure smooth, effective arrival-to-departure services and delivery and a top level of direct client satisfaction.

Amerigo Tours recognizes the importance of seamless, personal and efficient operations in ensuring the success of your travel and tour corporation, as well as ours.

Our team provides:

• First-hand destination knowledge
• Customized, focused itineraries
• Knowledgeable, multilingual service
• Bus and shuttle transportation
• Accommodation arrangements
• Meal arrangements
• Direct, ongoing supervision and operations management
• First-rate communication to keep you well informed
• On-going performance reporting
• And more...

In addition, our management team will support every phase of the your tour program and deliver powerful business benefits along the way:

Agility:

Increasing flexibility and responsiveness to new tour delivery strategies so that you can build out tour services and delivery in any direction at any time.

Value:

Improving return on investments by leveraging our expertise, experience and resources to implement a fresh new approach for your tours program at a reduced cost.

Focus:

With front-line management, tour guides on staff and recruitment, training and operations handled by Amerigo, we give you more time to focus on your strategy and core business.

Control:

Achieving tighter control by reducing complexities, streamlining operations, improving communications and eliminating redundancy to drive organizational performance.

Results:

Improve overall tour success and customer satisfaction to better promote your company to enhance public awareness, relations, support and sales.

This means one thing: more satisfied customers and the ability to attract new and repeat business with the knowledge that destination management is taken care of by the top professionals at Amerigo Tours Inc.

Communications

Communications is the backbone of a well administered and smoothly run tour program. We use the latest technology to ensure immediate responsiveness and the transfer of information between your company and our team of managers. We encourage our front line staff to listen to customers, evaluate, respond and report so that we keep you in touch with the customer at all times.

Tour managers that work directly with you, will provide you with anytime direct access by cellular phone so that you can reach us 24/7/365.

Flexibility

Flexibility is a point on which we distinguish our services from those of our competitors. The need to make changes to arrangements and schedules because of last-minute changes in bookings are anticipated. Our team is efficient and experienced in promptly handling critical time changes to ensure even the most urgent of customer demands are met on time, smoothly and professionally.

If last minute demand requires extra guides, we will take the necessary steps to ensure demand is met. If you need to make changes to group lists because of cancellations or new participants, we will make the necessary adjustments to ensure everyone is accommodated.

We work closely with our clients to make sure planning and arrangements closely fit your last minute needs.

Capacity

From small buses to entire plane loads we have the capacity to take care of your immediate and projected business demand. We have the current capacity to accommodate continued rapid growth if demand increases for the tours you offer and we will accommodate any level of demand thereafter though fast-track recruitment and training.

Amerigo Tours has the staff available and in-house management team to handle increased tour demands and challenges during peak season and shoulder seasons.

We give you an efficient way to meet projected as well as unpredictable or rapidly increasing tour demand. So you're better able to optimize delivery and management, drive rapid program execution, and respond quickly without worrying about the support you need.

We work closely with you to implement and execute delivery of your tour programs and to provide turnkey solution that fit with your organization.

Proven Success

Amerigo Tours has a fine record of achievement behind it. Our management team combines knowledge of the market place, specialization in joint initiatives and efficient management practices to meet your business needs and produce the results you expect, above standard travel industry service levels. We coordinate seamlessly across business units to customize services and service variation quickly and enhance information flow with our clients.

Our work is fast-cycle, service oriented, centered on business outcomes, and driven from decision to action. Turn to us to create the business value you're looking for from an inbound destination management company.